Current Customer discrimination [Text View]

mick66

05-04-2007, 01:03 AM

I have been a loyal customer for over 3 years....tivo died last night...why should I have to pay full price? Rebate not available to me :mad:

So the rebate is available to everyone in the USA, including Puerto Rico and the US Virgin Islands except you? How does that work? Why are you excluded?

rdrrepair

05-04-2007, 05:53 AM

I'm so sorry for your loss.

Here is a link to a super secret rebate - this TiVo will only cost you $39.99 after rebate.

Secret Sale 1 (http://store.tivocommunity.com/merchant.mvc?Screen=PROD&Store_Code=EA&Product_Code=2774&Category_Code=S2TIVO)

If you want a dual Tuner then it's only $79.99 after rebate.

Secret Sale 2 (http://store.tivocommunity.com/merchant.mvc?Screen=PROD&Store_Code=EA&Product_Code=2775&Category_Code=S2TIVO)

Hurry, supplies are limited.

If, while in checkout, they ask you for a secret code use. ROTFLMAO

atmuscarella

05-04-2007, 06:26 AM

TAA,

As you can see from the above posts many of us don't believe you can't buy a new TiVo and get a rebate. If you would care to provide more details maybe someone can give you better info.

Good Luck,

GoHokies!

05-04-2007, 06:26 AM

Rebate not available to me :mad:
Why do you say that? Because you're wrong. Rebates are available on new service on a box, it doesn't mean that you can't have had a Tivo before. It means that you can't transfer the service off of your broken box, but have to cancel it and activate your replacement.

I highly recommend finding out what you are talking about before posting any more misinformed rants.

ZeoTiVo

05-04-2007, 06:31 AM

Here also is the supersecret site for fixing your current TiVo
Most Likely you just need to replace the Hard Drive (http://store.tivocommunity.com/merchant.mvc?Screen=CTGY&Store_Code=EA&Category_Code=UPS2S)

You can call in to customer service as well. If you are nice they tend to be fairly helpful for someone who has a TiVo that stopped working.

to all,
I think the poster is speaking about the fact that to use the Mail in rebate he would have to start a new subscription and agree to a 3 year comittment to get the rate he is paying now.

rdrrepair

05-04-2007, 06:42 AM

I have been a loyal customer for over 3 years....tivo died last night...why should I have to pay full price? Rebate not available to me :mad:Based on this timeline and the fact that I've been a member since 2000 they should be paying me to stay with them. :rolleyes: What do you want them to do for you?

Why am I not surprised that he just signed up to post this?

He should have come onto this site asking for help with his inop TiVo. What seems to be the problem? There is an entire site willing to help. Really, we want to help.

Does it power up? Did you drop it in your bathtub? Have you tried changing your batteries in the remote? Did the cleaning lady unplug the electric cord? Is the cable box on? Has the cat pooped into the vent hole?

Give us more info instead of a rant and we will try to help.

Shawn95GT

05-04-2007, 02:10 PM

You need to clarify the no rebate for you deal.

If that is indeed true by some circumstance, you should be able to fix yours or even pick up a used S2 on the cheap. With all the promotions the re-sale value of a non-lifetimed S2 is nearly nothing.

S2s should be piling up as the VIP transfer 1 yr pre-pays run out of steam. Later this year there will likely be a flood of S2s for sale on the cheap.

I have 3 of 'em. I'm not sure how many I'm going to keep around when the pre-pays runout. If I don't get the 6.95 MSD rate I'll have three doorstops.

TAA

05-05-2007, 07:12 PM

riddick21

05-05-2007, 07:21 PM

Just buy a used box on eBay. That would be the most cost effective solution.

Bierboy

05-05-2007, 07:56 PM

...And as a psychologist, I am intrigued by your responses....Where's the couch?......

PajamaFeet

05-05-2007, 08:22 PM

And as a psychologist, I am intrigued by your responses....
I'm not here all that often, and even I thought you were trolling.

mick66

05-05-2007, 08:36 PM

:p Sorry to have intruded into your community..... to give more info as requested....I pay $6.95 a month. In order to get rebate, I would have to cancel and sign-up for new contract at much higher price. I have realized since my post it is more cost effective to pay full price and keep my 6.95 subscription. And as a psychologist, I am intrigued by your responses....

So you lied when you said that the rebate wasn't available to you. You knew full well that it was available to you, but the terms were simply not to your liking. Did you really expect to get sympathy by lying to people who actually know how theses things work? You claim to be a psychologist (yeah right). What did you really expect to happen as a result of your poor attempt at deception? Is this behavior something you learned from your overbearing mother or your emotionally absent father? How do you feel about your actions now?

GoHokies!

05-05-2007, 10:13 PM

:p Sorry to have intruded into your community..... to give more info as requested....I pay $6.95 a month. In order to get rebate, I would have to cancel and sign-up for new contract at much higher price. I have realized since my post it is more cost effective to pay full price and keep my 6.95 subscription. And as a psychologist, I am intrigued by your responses....
How do you only pay $6.95 a month? Either you have another qualifying until that gives you MSD (and you can still buy a new box, get the rebate and the MSD and keep paying $6.95) or you got offered the $6.95 rate when you called to cancel. Since you're willing to but new hardware and commit to a new contract, why should Tivo keep giving you that rate?

I won't go so far as mick to call you a liar, but there are some significant holes in your story...

05-06-2007, 12:03 AM

How do you only pay $6.95 a month?

retention deal

05-06-2007, 12:05 AM

And as a psychologist, I am intrigued by your responses....

As a psychologist, I hope you know what "parasite" means.

ZeoTiVo

05-06-2007, 10:29 AM

as a psychologist, I am intrigued by your responses....
sometimes you are a cigar, and sometimes ....................................

GoHokies!

05-06-2007, 11:59 AM

retention deal
That's what I suspected. If he's buying hardware, I don't think that he needs the retention deal anymore.

TAA

05-06-2007, 12:18 PM

anger is such a useless emotion.....again my apologies for not knowing proper etiquette or your terminology.....shame on you. :down: to your collective grandiosity :eek:

GoHokies!

05-06-2007, 12:52 PM

anger is such a useless emotion.....again my apologies for not knowing proper etiquette or your terminology.....shame on you. :down: to your collective grandiosity :eek: :confused:

Shame on us for expecting posters to be honest? Or for posters to follow the rules? :confused:

There really isn't anything to be confused about - you came in and complained about something that you knew to be untrue. The only thing that I'm confused about is why you expect Tivo to give you a special retention rate on the activation of new hardware.

TAA

05-06-2007, 12:56 PM

where are the rules? I posted without reading the rules...give me a break ...jeez

cowboys2002

05-06-2007, 01:22 PM

where are the rules? I posted without reading the rules...give me a break ...jeez

Sorry.

Welcome to TCF!

Please check here:

http://www.tivocommunity.com/tivo-vb/faq.php?

We are a very helpful bunch of folks.

However, in order to help, we need information. As a psychologist, you should know this :D .

You claimed that no rebates were available to you. Later, you provided information and the community debunked what you stated.

You claimed to have been a Tivo customer for 3 years. Why do they OWE you discounted gear? Last time I checked, Tivo was still losing money. Personally, I wish they just pric the thing and a resonable profit and not charge a monthly fee. The guide data comes from Tribune (I think) so why should we pay Tivo? Their cost model is simalr to getting a discounted cell phone in exchange for a 2 year contract with ETF. When your 2 years is up, you could keep using the phone or buy another one. If you get a free or discounted product, you commit to a contract.

I prefer not to have a contract on any service as you get stuck when service deteriorates or you need to cancel for other reasons. I'm in this situation with my SBC Yahoo DSL. I want to try the HSI From Time Warner for 3 or 6 months, but SBC wants a $99 ETF on a $14.99 a month service that ends on 6/22/07.

Back to the point, Tivo is trying to find the right pricepoint for the monthly service and the device that they sell. The S3 HDTV unit is PROBABLE the only unit they make any money on (I am probable wrong), PLUS they get monthly revenue from it (pre-pay or post-pay).

ZeoTiVo

05-06-2007, 01:36 PM

where are the rules? I posted without reading the rules...give me a break ...jeez
well a rule of human behavior is - if you come into a place ranting and raving then you can expect that to be what you receive back until things calm down.

welcome to the forum - rule one is "play nice"

TiVo Troll

05-06-2007, 01:37 PM

anger is such a useless emotion.....again my apologies for not knowing proper etiquette or your terminology.....shame on you. :down: to your collective grandiosity :eek:

Repressing anger isn't healthy. But a psychologist already knows that!

TiVo Troll

05-06-2007, 01:42 PM

So you lied...

Basically the nitty-gritty underlying the Forum's reaction!

ZeoTiVo

05-06-2007, 01:49 PM

Basically the nitty-gritty underlying the Forum's reaction!
BTW - rule two is "Be honest"

rdrrepair

05-06-2007, 02:08 PM

And as a psychologist, I am intrigued by your responses....And I, as a normal person, am intrigued by yours.

He might not be any good at what he does or he could be in training. :rolleyes: Why else would he be pitching a fit about crazy pricing and not getting a discount or freebies?

What's the average pay for a psychologist per hour? In all fairness, he might be working for a state agency or something, salt of the earth type of guy and all, you know, a regular humanitarian. Maybe TiVo should just give him a break and let him pay less.

Look, no one want to chase you out of here. We would like to steer you in the right direction. Help you make proper choices in your life. But to help you, you must help us by telling us truthfully, upfront what it is that is going on. Please don't make us have to pull it out of you one sentence at a time.

I don't understand, what you don't understand about us. You're an odd one if you can't figure this out...

drew2k

05-06-2007, 02:15 PM

(What you all don't realize is you are all part of the study: The Mob Mentality and Newcomers who Express Views Antithetical to the Mob's Belief System. You have been warned!)

GoHokies!

05-06-2007, 02:57 PM

(What you all don't realize is you are all part of the study: The Mob Mentality and Newcomers who Express Views Antithetical to the Mob's Belief System. You have been warned!)How about the "How people react to people who lie and are mean" study?

TAA

05-06-2007, 09:19 PM

my, my, my
.....son of a biscuit, you are a sensitive bunch. ;)

GoHokies!

05-06-2007, 09:48 PM

Yeah, I know. D*#n us an our insistence for honesty!

Valor55

05-06-2007, 09:48 PM

my, my, my
.....son of a biscuit, you are a sensitive bunch. ;)

http://i15.tinypic.com/4tsxgsp.jpg

TAA

05-06-2007, 10:00 PM

FYI...I did not lie...just upset and did not give enough info.....your replies are aggressive and uncalled for....

TAA

05-06-2007, 10:01 PM

oh and valor55 thanks for providing a picture of yourself

05-06-2007, 10:10 PM

FYI...I did not lie...just upset and did not give enough info.....

Correction: "did not want to give". We have seen "your type" on this forum many times already, complaining about TiVo prices and policies without disclosing your retention deal.

GoHokies!

05-06-2007, 10:11 PM

FYI...I did not lie...just upset and did not give enough info.....your replies are aggressive and uncalled for....
Let me refresh your memory:

Rebate not available to meIn order to get rebate, I would have to cancel and sign-up for new contract at much higher price.

Our replies were uncalled for? As opposed to your rudeness and dishonesty, which was perfectly justified? :rolleyes: Stop trying to justify your actions.

TAA

05-06-2007, 10:13 PM

you are a disgrace

mick66

05-06-2007, 10:18 PM

you are a disgrace

A disgrace to you? I believe that's a compliment.

TAA

05-06-2007, 10:21 PM

not speaking to you Mick, but......

TAA

05-06-2007, 10:21 PM

not much hokie spirit

GoHokies!

05-06-2007, 10:26 PM

What Hokie spirit would that be? What would you know about Hokie spirit?

Again, I insist that you quit before you get even further behind. We've told you time and time again that your opening premise is wrong - the rebate is perfectly available to you. No, you can't keep your retention rate on a new activation. You can't have your cake and eat it too. If you were at least halfway polite about it, maybe you wouldn't be catching too much flack for this, but you can't even seem to manage that...

rdrrepair

05-06-2007, 10:56 PM

FYI...I did not lie...just upset and did not give enough info.....My folks had a word for this type of talk, they called it a "Half Truth" and someone who would "Bend The Wording To Suit Themselves"

I call it "psycho-babble" :down:

GusMan

05-06-2007, 10:59 PM

FYI...I did not lie...just upset and did not give enough info.....your replies are aggressive and uncalled for....
Then the solution is simple... please provide more info as to your problem and I am sure people here would be able to help guide you in getting it fixed. There are several common problems that are somewhat cheap to fix and you can still keep your current billing structure.

At the same time, you may want to search against some of the symptoms you are experiencing. You may find your answer using that method.

ZeoTiVo

05-07-2007, 08:26 AM

not much hokie spirit
Wow - you went even deeper than I thought you could.

That kind of remark just pales beyond human decency - if you had any moral compass you should be ashamed to even type that in let alone actually posting it.

rdrrepair

05-07-2007, 08:53 AM

anger is such a useless emotion.....again my apologies for not knowing proper etiquette or your terminology.Had you of stopped at this sentence things would have calmed down. Instead, you went and posted......shame on you. :down: to your collective grandiosity :eek:Why are you so surprised at the outcome? You had the power to stop this type of exchange last night - you chose to roll on and incite more responses of the same type. Why can't you get it? :confused: I hope you can figure this out on your own now. If not, make an appointment to see a real doctor - you might have something wrong up there.

mitchb2

05-07-2007, 09:45 AM

I have a Series 2 with lifetime subscription I could sell you.
I sold it on eBay last year. The buyer stole the remote and some cables, said he didn't want the Tivo, and sent it back. It's been sitting in the box ever since.

usnret

05-07-2007, 11:12 AM

TAA - maybe you should lay down on your chesterfield and take a little nap. You might then be in a better frame of mind, especially if you have any scheduled sessions today. It seems evident that you are now just here to practice your "education".

Valor55

05-07-2007, 03:24 PM

you are a disgrace

http://i19.tinypic.com/4r91nvt.gif

timckelley

05-07-2007, 03:53 PM

A good rule of thumb when coming here to post about a problem (especially for newcomers, but it also goes for oldtimers) is to include all relevant details in the opening post, and post clearly what the problem is, giving whatever background would be helpful to people who want to reply.

After all, I assume the goal of posting problems here is to get a solution to your problem, and the best way to get a solution is to make a clearly worded, complete opening post that fully describes the problem.

Frankly, this OP fell sadly short of that. :o

I don't know about you, but when I post my problems here, I generally am hoping to get useful responses.

ZeoTiVo

05-07-2007, 04:23 PM

I don't know about you, but when I post my problems here, I generally am hoping to get useful responses.
and this advice from a man who has a thread going on 3 years long. He has some idea of how to do an opening post :D

timckelley

05-07-2007, 05:39 PM

and this advice from a man who has a thread going on 3 years long. He has some idea of how to do an opening post :D

Okay, I admit that, but to be fair, my opening post of that thread was clearly worded. After I got enough useful information, I only continued to post in the years following, to provide information to those who seemed to want it. In fact, I actually posted followup questions within the first screen or two and got helpful responses. :)

ZeoTiVo

05-07-2007, 05:56 PM

Okay, I admit that, but to be fair, my opening post of that thread was clearly worded. After I got enough useful information, I only continued to post in the years following, to provide information to those who seemed to want it. In fact, I actually posted followup questions withing the first screen or two and got helpful responses. :)
yes, I actually meant it as a good example of working a thread well. We can all agree or disgaree with the problem itself and solutions or not - but that thread had a long life because you did the opposite of TAA here.

timckelley

05-07-2007, 06:02 PM

yes, I actually meant it as a good example of working a thread well. We can all agree or disgaree with the problem itself and solutions or not - but that thread had a long life because you did the opposite of TAA here.

Oh yes, I see what you meant now. :)

juanian

05-07-2007, 06:37 PM

you are a disgrace<ducking>Do you happen to know keywest69?</ducking>

m.s

05-07-2007, 06:37 PM

Oh, boy! Pile-on!

magnus

05-07-2007, 06:44 PM

save all the hassles..... fix your box.

I have been a loyal customer for over 3 years....tivo died last night...why should I have to pay full price? Rebate not available to me :mad:

ZeoTiVo

05-07-2007, 07:39 PM

Oh, boy! Pile-on!
Hi, welcome to the forum :D

ChuckyBox

05-07-2007, 07:52 PM

To the OP: I recommend threatening a class-action lawsuit. Not actually filing one, mind you, just start a thread saying you think there should be one. That always gets TiVo's attention and helps you make friends and link up with other like-minded people.

classicsat

05-07-2007, 08:52 PM

Then the solution is simple... please provide more info as to your problem and I am sure people here would be able to help guide you in getting it fixed. There are several common problems that are somewhat cheap to fix and you can still keep your current billing structure.

There is no problem. TAA Just wants his/her cake and to eat it to. It just is not going to happen, especially under the pretenses.