I've not been getting a paper bill from Comcast since sometime early on years ago, I'm guessing when I created an online account I evidently musta aggreed to only have an ebill (or as DirecTV spam-of-satan does it, you can't pay online without agreeing to never see a bill again, but I digress). I set up the account for epay at my bank so my bill was always paid. The bank bill service has a "View Bill" button which gives me a blank .pdf. I can't even read back my account number.
I've had to guess what they were charging me for as the bill has gone up and I added the second S3 with two CableCARDS and additional outlet.
I tried accessing the bill online and found they have no recall of my email address, account, me, or the planet earth. "Forgot password" returns we don't know this email address.
Since I don't get a bill I don't even know my account number! The bank doesn't show it to me.
So weeks after I vowed to do it I got my round tuit and called today to cancel HBO and ask for my account number, figuring that was the key to salvation. The phone tree asks you the same question over and over but in 3 minutes or so you get human. I get it and the rep gives me discount so I added Showtime and saved no money...and figured I'd get online access.
Create account. Enter account number, phone number. Enter you desired email address - twice. "Look for the email we just sent you. If you don't get it." it sends you back to the same page.
I get no email. I wait an hour. I get no email. I apply for the online access again. I get no email.
The "help" is "Live Chat." I'm off to type to Bangalore, but first enetr all of my info. Full address, email, phone number and what's wrong. "Ivy" types what she can do for me. I type again what I need. Online access "Ivy types at me "not to worry. You need online access to your account" After a few minutes and a couple of canned "we at Comcast love you" message she asks for my full address, account number or phone number. I paste in the account number. She types back that she needs to full address and phone numberI I already gave and the last digits of my SSN. [END CHAT SESSION] "Did we satisfy you?" What the #$%^&*!!! DO YOU THINK?
So I called again. Phone tree again. Guy asks for my address, SSN,...OK. What email address do you want to use. "I entered that. Check your email". It isn't there. Try another email address for me. Not there either. The kid happily leaves me in the same situation except I should get the printed bill by mail. I still have a bill that I'm not allowed to see.
OBVIOUSLY their system is not SENDING email.
Through this all they assume I had or would want Comcast for Internet. I heard some rep in background talking to somebody else about phone service.
How do you say no way in hell if you were the federal, city, state, IRS and UN mandated only choice required of all earthlings?